Welcome to Flowers Old Oak Common. These Terms & Conditions govern all purchases of flower deliveries made through our online store, applying to customers based in Old Oak Common and surrounding areas. Please read these terms carefully prior to placing your order, as they form a legally binding agreement between you (the customer) and us (Flowers Old Oak Common).
By using our website and purchasing arrangements, bouquets, and related products from Flowers Old Oak Common, you agree to adhere to these Terms & Conditions. If you do not accept any part of these Terms, please do not proceed with placing an order.
These Terms & Conditions apply to all online purchases for flower delivery made by customers located in Old Oak Common and the neighbouring areas. Our service is designed for individuals aged 18 and above. By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
Ordering with Flowers Old Oak Common is easy and straightforward. To purchase, simply browse our online catalogue, select your desired flower products, add them to your basket, and proceed to checkout. You will be required to supply delivery details, special instructions (where necessary), and payment information during checkout.
Once you have submitted your order, you will receive an automatic confirmation on the website and/or via SMS. This acknowledgement does not constitute acceptance of your order—it is an acknowledgment that we have received your request. We reserve the right to accept or decline your order for reasons including, but not limited to, product unavailability or location limitations on delivery. When we have accepted your order and processed payment, you will receive an order confirmation along with delivery details. Our contract with you is complete at this point.
In the event that a particular flower or product is unavailable, we may substitute with a similar product of equal or higher value, ensuring your bouquet is as close as possible to the chosen item. If substantial substitutions are required or the order cannot be fulfilled, we will contact you using the details provided during purchase.
Full payment must be made at the point of purchase online for all flower deliveries in Old Oak Common and surrounding districts. We accept all major debit and credit cards and other payment methods specified on our website.
Payment security is a priority for Flowers Old Oak Common. All transactions are processed through a secure payment gateway, complying with UK data protection laws. We do not store your card or bank details on our servers.
Once payment is successfully received, we will proceed with preparing and arranging your flower order for delivery. In case of a failed or declined payment, the order will not be processed, and you will receive notification. Prices displayed on our online store include applicable UK VAT unless otherwise stated. Delivery charges, where they apply, are clearly indicated at checkout before you commit to an order.
Flowers Old Oak Common is dedicated to delivering fresh flowers across Old Oak Common and nearby areas on the requested date of delivery or as soon as possible thereafter. Delivery times stated are estimates, not guarantees, and may be affected by external factors such as traffic conditions or weather.
It is your responsibility to provide correct and complete delivery details at the point of ordering. We cannot take liability for failed or delayed deliveries if the information provided is inaccurate, incomplete, or if the recipient is unavailable to accept the order.
Where possible, our drivers will follow any specific delivery instructions provided. If delivery cannot be completed, for example, because the recipient is not available, we will attempt to leave the flowers with a neighbour or in a safe place, and notify you as appropriate.
Should you need to cancel or amend your flower order, please notify us as soon as possible using the contact options on our website. Cancellations or changes can only be guaranteed if you contact us before the flowers have been prepared or dispatched. Due to the perishable nature of flowers, requests for cancellation or amendment after dispatch cannot usually be accommodated and may not qualify for a refund.
Your statutory rights remain unaffected. If you have made a mistake in your order or require an amendment, please contact us promptly. Amendments are subject to our agreement and product availability.
Your satisfaction is important to us. If for any reason you are dissatisfied with your flower delivery to Old Oak Common or surrounding areas, please contact us within 24 hours of receipt. If the flowers are damaged or not as described, we may request photographic evidence and, depending on the circumstances, may offer a replacement, partial refund, or full refund at our discretion.
Given the perishable nature of our products, returns are generally not possible. Additional refunds, credits, or redeliveries will be issued at our sole discretion, with each case assessed individually.
Flower availability may vary according to seasonal and regional factors. While every effort is made to provide the bouquets exactly as pictured and described, we reserve the right to substitute any item with a product of equivalent or higher quality and value should the need arise.
If substantial substitutions are required, we will attempt to notify you in advance using your provided contact details. If we are unable to contact you, we will proceed with appropriate substitutions to prevent delays.
It is your responsibility to ensure that delivery contact details, recipient address, and any delivery instructions are correct and complete at the time of order. You must check your order confirmation and contact us promptly if there are any errors.
You also agree not to use our service for any unlawful purpose, and not to send flowers to anyone in violation of a restraining order, with the intent to intimidate, or for any other inappropriate use.
Flowers Old Oak Common will not be liable for any indirect or consequential loss, damage, or costs incurred following a failure to deliver on the requested date, or for delays caused by circumstances beyond our reasonable control. Our liability in all cases shall be limited to the amount paid for your specific order.
We will not be responsible for failed deliveries if the supplied delivery address or recipient information is inaccurate or incomplete. Equally, we will not be liable for any damage to products after delivery has occurred, including loss, theft, or environmental factors affecting the arrangement post-delivery.
Nothing in these Terms & Conditions seeks to limit or exclude our liability for death, personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
All content including photographs, designs, and text found on the Flowers Old Oak Common website is our intellectual property and must not be copied, reproduced, or distributed without our prior written consent.
We are committed to safeguarding your data and respecting your privacy. All customer data is processed in accordance with UK data protection legislation. For more information, please refer to our Privacy Policy, available on our website.
We reserve the right to update or amend these Terms & Conditions at any time without prior notification. Updated terms will take effect immediately upon being published on our website. It is your responsibility to check these Terms each time you order, to ensure you are aware of the current Terms & Conditions.
These Terms & Conditions are governed by and construed according to the laws of England and Wales. Any dispute or claim arising from your use of this site or any products purchased from Flowers Old Oak Common shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Failure by Flowers Old Oak Common to enforce any right or provision of these Terms shall not constitute a waiver of such rights or provisions unless acknowledged and agreed by us in writing.
Your satisfaction is important to us. For questions, feedback, or complaints regarding your online flower delivery in Old Oak Common or surrounding areas, please contact us via the methods set out on our website. We aim to respond to all customer queries promptly and resolve any issues with care.
By placing an online order with Flowers Old Oak Common, you confirm that you have read, understood, and accepted these Terms & Conditions. These Terms apply to all deliveries performed across Old Oak Common and neighbouring districts.
We thank you for choosing Flowers Old Oak Common for your floral gifts and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Old Oak Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Old Oak Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
