At Flowers Old Oak Common, we pride ourselves on delivering the freshest flowers to every doorstep in the Old Oak Common area. As a trusted local florist serving both households and businesses, we stand by the quality and freshness of every bouquet, arrangement, and floral gift. Your satisfaction is our highest priority, and we have established an honest and straightforward policy to ensure you always receive flowers at their peak.
All our flowers are handled with extreme care from the moment they arrive at our workshop to the time they reach your door. However, if your flowers arrive visibly damaged or significantly wilted, we ask you to inform us as soon as possible. Ideally, please do so within 24 hours of receipt. Detailed photographs of the damage will help us resolve the situation swiftly and fairly.
Our fresh flowers guarantee means every bouquet dispatched from Flowers Old Oak Common is designed to remain vibrant and fresh for a minimum of five days from delivery, provided the simple care instructions given are followed. If, despite diligent care, your flowers fade or wilt before this five-day window is up, we encourage you to get in touch to discuss possible solutions. Our commitment to freshness is at the core of our local reputation.
If flowers do not meet your expectations due to damage or lack of freshness within the guaranteed window, we offer two resolution options: a full refund or a replacement bouquet delivered at the next available date. We simply ask that any issues be reported within five days of delivery, along with supporting photos to help us understand the situation. Our friendly local team will help you choose your preferred remedy and arrange it promptly.
Your feedback is very important to us. If for any reason you are dissatisfied with your order or your experience with Flowers Old Oak Common, we welcome your comments and concerns. To make a complaint, please contact us directly through our customer care service. Be sure to include your order details and a thorough description of the issue so we can address it personally and accurately. Our management team reviews every complaint and aims to respond within 48 hours. We value the opportunity to make things right and improve wherever possible.
Flowers Old Oak Common is dedicated to supporting our local community, delivering fresh flowers with genuine care to homes and businesses throughout Old Oak Common and surrounding neighbourhoods. We have built our reputation on reliability, freshness, and exceptional service, always backing every order with our Fresh Flowers Guarantee. You can trust us to make every floral experience a positive one—your happiness is at the heart of what we do.
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